Frequently asked questions (FAQs).
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Where do you make your toys?
Everything is handmade by our team at our workshop in Cairo, Egypt.
What type of wood do you use?
Most of our toys are made from sustainable sourced hardwoods like beech and walnut.
It’s sourced from responsible forest save certified (FSC) suppliers that save environment.
Do you apply a finish to your toys?
Can I return my order?
Sure, we accept returns and exchanges on items that are not personalized, not custom-made within 30 days of receipt of the package.
- Items must be in original condition.
- Buyer is responsible for returning shipping fees.
How long will it take to get my order?
Orders with standard domestic shipping will be delivered within 3-5 business days of purchase. Personalized orders may take 2-3 more business days to be prepared.
Do you ship internationally?
International shipping is available to some countries. Kindly contact us to check if your destination is among them.
Do you wholesale your products?
Yes, we offer a limited selection of our product line at wholesale prices. Please contact us and we’ll send you all the details.
Do you accept customized orders?
Sometimes. It depends on the kind of product you request, the quantity and our production capacity.
If you want to place a bulk order for a customized item, please share details and we’ll let you know if it’s doable.
We don’t take custom orders from individuals looking to purchase a single customized toy.
What are the options of personalization?
The main personalization option is adding the kid’s name on the requested toy, it’s specially printed or engraved depending on the kind of your request. The other options are to select the preferred colour between variety if available.