Jobs - AlwahWDusur Toys ألعاب ألواح ودُسُر

AlwahWDusur [An Arabic expression, in English, means “boards and dowels”] creates high-quality wooden handcrafted toys using safe materials.

We are looking for the following role:

CRM Officer

Job description

CRM – B2B:
Search for new partnerships supports our business scaling up (ex: finding new distributors and retailers inside & outside Egypt).
Write proposals and profiles for business needs.
Send cold-call emails to potential partners and follow up.
Reaching out to kindergartens and online partners.
Make B2B meetings and communication along with the deals.
Provide and check product samples to our stakeholders as a process of selling and marketing needs.
Open opportunities in child/handicraft exhibitions or events.
Share our updates with media/press for PR and publishing.
Reach out to suitable influencers for successful deals.
Manage database of our partners and stakeholders and backup.
Share giveaways, coupon codes with our VIP partners.
Share raw data (of images or logos) or feedback on our partnerships with the content or other teams.

Create, update saved replies.
Receive orders, check order data and give guidance to customers to make orders via the online store.
Handle special requests, changes, complaints, returns, or refunds.
Categorize messages using labels.
Organize new ideas into the (Ideas Bank)
Reply to comments, messages, and reviews or mentions.
Provide offers for potential and current customers.
Followup to get feedback and ask for a review.
Update customer’s database and keep backup.
Communicate with shipping partners for handling delivery.
Manage customer data in CRM tools to utilize info.
Give feedback to our production or marketing team to develop the customer experience.
Gather customer reviews and produce content from them.

Qualification